Product Support Specialist, Wearables

About the Role

Garmin is seeking a full-time Product Support Specialist - Wearables at its U.S. headquarters in the Greater Kansas City area. This role provides basic technical customer support for Garmin's consumer products via phone, email, chat, and web posts, aiming to help customers return to their passions. The role also involves escalating issues for resolution, documentation, and follow-up.

Shift: Mon-Fri 8:00am - 5:00pm

Key Responsibilities

• Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats, and social media/web formats.
• Display strong customer support skills and maintain professional interactions with customers and co-workers.
• Become knowledgeable in the specifications, capabilities, and operation of Garmin products.
• Remain current on changes in policies, procedures, and product offerings.
• Accurately and timely complete tasks and/or projects of basic complexity within defined processes.
• Thoroughly document work in an organized and timely manner.
• Work a consistent and reliable schedule as identified by management.
• Work collaboratively and professionally in a team environment with other Garmin associates to achieve goals, including assisting team members, and sharing ideas and information.

Qualifications

• High School Diploma or GED.
• Demonstrated interest for the product segment and interest in developing product knowledge.
• Demonstrated customer service expertise.
• Proficient verbal, written, and interpersonal communication skills.
• Personal or professional demonstrated technical aptitude, problem solving, and troubleshooting ability.
• Must exhibit professionalism, be team-oriented, possess a positive attitude, and work well with others.
• Excellent time management and follow-up skills.
• Demonstrated reliable and predictable attendance.
• Demonstrated computer skills and ability to navigate multiple screens.