Customer Service Support Representative
Labcorp
South Bend, INFresher46m agovia LinkedIn
About the Role
Labcorp is seeking an on-site Customer Service Representative to join our team in South Bend, IN.
Work Schedule: Monday - Friday 3:00pm - 11:30pm (rotating weekends).
Key Responsibilities
- Act as a liaison between Labcorp, the customer base, and patients.
- Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet.
- Speak with customers in a courteous, friendly, and professional manner using protocol procedures.
- Inquire, clarify, and confirm customer requirements and understanding of the solution.
- Provide additional customer education and information as needed.
- Qualify and establish inbound new customers requesting Labcorp's products and services.
- Work in multiple databases to research complex issues and questions.
- Notify clients of test results in a timely and accurate manner.
- Review test forms for accuracy and report any discrepancies.
- Participate in activities designed to improve customer satisfaction and business performance.
- Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance.
Requirements & Tech Stack
- Proficient with Microsoft Office programs.
- Experience with Salesforce.com and/or Laboratory Information Systems.
- Possess a high level of professionalism and a strong customer service orientation.
- Ability to work independently and within a team environment.
- High level of attention to detail with the ability to prioritize and multitask.
- Ability to work in a fast-paced production environment and meet established turn-around times.
- Strong communication skills; both written and verbal.
- Ability to handle the physical requirements of the position.
- Flexibility to work overtime or other shifts depending on business needs.
Qualifications
- High School Diploma or equivalent.
- 3 months or more of customer service experience.
Preferred Qualifications
- Associate's degree.
- 3 months or more of contact center or call center environment experience.
- 3 months or more of healthcare industry experience, such as a physician's office or a hospital.