Product Support Specialist, Automotive

About the Role

We are seeking a full-time Product Support Specialist - Automotive at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for providing basic technical customer support for Garmin's consumer products, answering phone calls, emails, chat, and web posts in a timely manner. This role also escalates issues for resolution, documentation, and follow-up when necessary.

Schedule: Mon-Fri 8:00 am - 5:00 pm

Key Responsibilities

• Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats, and social media/web formats.
• Display strong customer support skills and maintain professional interactions with Garmin customers and co-workers.
• Become knowledgeable in the specifications, capabilities, and operation of Garmin products.
• Remain current on changes in policies, procedures, and product offerings.
• Accurate and timely completion of tasks and/or projects of basic complexity within defined processes.
• Thoroughly document work in an organized and timely manner.
• Work a consistent and reliable schedule as identified by management.
• Work collaboratively and professionally in a team environment with other Garmin associates to achieve goals, including seeking out opportunities to assist team members, sharing ideas and information freely and positively.

Requirements & Tech Stack

• High School Diploma or GED
• Demonstrated interest for the product segment and interest in developing product knowledge.
• Demonstrated customer service expertise.
• Proficient verbal, written, and interpersonal communication skills.
• Personal or professional demonstrated technical aptitude, problem solving, and troubleshooting ability.
• Must exhibit professionalism, be team-oriented, possess a positive attitude, and work well with others.
• Excellent time management and follow-up skills.
• Demonstrated reliable and predictable attendance.
• Demonstrated computer skills and ability to navigate multiple screens.

Desired Qualifications

• Previous use of Garmin Automotive and/or Outdoor products.