Technical Inside Sales Engineer

About the Role

Seeking a driven and motivated engineer to join our sales team, focusing on growing business with existing customers and developing new business. This position involves applications engineering and inside sales support within a result-driven, fast-paced environment. The role includes extensive formalized training, mentorship, and development in CaptiveAire products, go-to-market strategies, application engineering processes, business development, and sales strategies.

Key Responsibilities

• Building relationships with existing and new customers.
• Application engineering to apply products using sound engineering principles.
• Project management of installations in progress, including managing schedules/plans to ensure equipment is on-site when needed.
• Providing service and technical support for existing equipment.
• Supporting end users to maintain high levels of customer service, assisting contractors with wiring and remote troubleshooting.
• Providing integrated application engineering and design support for ventilation applications, focusing on sustainable products and the latest technologies.
• Working directly with Engineers, Contractors, End Users, and Food Service Dealers.
• Performing daily inside sales support and application engineering tasks.
• Responsibilities may include presentations, quotes, submittals, and technical product support.
• Educating and promoting CaptiveAire products to users in your market through conference calls, meetings, presentations, and product demos.
• Researching and developing new business opportunities with new and existing users.
• Providing top-notch customer service and going above and beyond to serve the customer.
• Ensuring quick turnaround times.
• Continuously evaluating and improving processes and the customer experience.

Requirements & Tech Stack

• 4-year technical degree in a mechanical, electrical, construction, or science-oriented curriculum preferred.
• Excellent computer, organizational, and communication/presentation skills.
• Problem-solving ability with a passion for continuous learning.
• Strong desire to interface with the customer.
• Embrace new technologies and business savvy.
• Passion for work with an aggressive nature to succeed.
• Willingness to travel for various training opportunities.
• If not already completed, expectation of FE Exam completion in area of study for engineering graduates within 6 months of employment.
• MUST BE A "GO GETTER"!

Qualifications

• 0-5 years of experience.
• CaptiveAire products
• Applications engineering
• Inside sales support
• Business development
• Sales strategies
• Project management
• Service and technical support
• Customer service
• Market education and promotion
• Research and development
• Quick turnaround times
• Process evaluation and improvement