Field Engineer

About the Role

The Field Engineer will serve as engineering support for the sales team, assisting with construction management and after-sales field support. This role involves frequent travel to job sites throughout a specific territory, with a base at the sales office in Bala Cynwd, PA. The position includes both field and office work, extensive formalized training, and mentorship to develop skills and understanding of CaptiveAire products, troubleshooting, and application engineering processes.

Key Responsibilities

• Estimated 50% to 75% of time spent in the field on job sites.
• Supporting installations and equipment start-ups to ensure high quality outcomes and adherence to engineering principles.
• Handling complex troubleshooting issues.
• Customer service and coordination with all parties – CaptiveAire team, contractors, engineers, installers, CaptiveAire Service.
• Working in the field on job sites and performing data analysis and remote troubleshooting using building management systems (travel required).
• Troubleshooting issues with existing and newly installed equipment in the field and providing immediate solutions.
• Working closely with the engineering team, service team, local sales team, and customers to find best outcomes on installed jobs.
• On-site presence for construction trade coordination meetings and startups.
• Reviewing and analyzing data gathered from installed equipment to make product improvements, utilizing the CASLink remote monitoring system.
• Using mechanical building design knowledge to review applications for customers and suggest improvements in operation.
• Performing 3rd party training for outside contractors on CaptiveAire products.
• Providing reports to the Regional Manager and other teams on customer feedback/challenges, quality, and product improvements/issues.

Requirements & Tech Stack

• Travel required.
• Multi-tasking, problem solving, and strong communication skills are a must.
• Must enjoy hands-on product exposure.
• MUST BE A “GO GETTER”!
• Product Support.
• Maintain expert level knowledge of all CaptiveAire products.
• CASLink remote monitoring system.
• Building management systems.

Qualifications

• 0-5 years of experience.
• Preferred: 4-year technical degree in a mechanical, electrical, construction, or science-oriented curriculum.
• Preferred: Hands-on, technical internship/co-op experience.
• Preferred: HVAC and/or electrical experience.
• If not already completed, expectation of FE Exam completion in area of study for engineering graduates within 6 months of employment.