Customer Service Executive
Career Elevators
Gurugram, Haryana, India0–3 yrs6m agovia LinkedIn
About the Role
Hiring Customer Service Executives for an e-commerce process in Gurgaon. The role involves assisting customers with order-related queries, delivery updates, returns, refunds, cancellations, and complaints, ensuring a positive customer experience.
Key Responsibilities
- Handle customer queries through calls, chat, and email.
- Assist with order tracking, delivery issues, returns, refunds, and cancellations.
- Resolve customer complaints professionally.
- Coordinate with internal teams to resolve customer issues.
- Maintain customer records and meet service quality standards.
Requirements & Tech Stack
- Basic computer knowledge.
- Experience in e-commerce, customer service, or BPO support is preferred for experienced candidates.
- Proficiency in English and Hindi communication.
Qualifications
- 12th Pass / Graduate.
- Freshers and experienced candidates are encouraged to apply.
Additional Information
- Work Mode: Work From Office.
- Location: Gurgaon (Gurugram), Haryana.
- Job Type: Full-Time.
- Work Schedule: Willingness to work in rotational shifts, if required.
- Experience:
- Freshers: No prior experience required; training will be provided.
- Experienced: 6 months to 3 years in customer service, BPO, or e-commerce support.
- Skills: Communication, Customer Service, English, E-commerce.
- Attitude: Customer-focused attitude and problem-solving skills.
- Compensation: Salary as per company policy and experience; incentives, if applicable.
- Development: Training and career growth opportunities.