Associate Product Manager

About the Role

This role owns the layer of product that often breaks in a sixty-person ed-tech product, focusing on areas like the enrolment flow, report card exports, and settings.

Key Responsibilities

• Spend initial months listening:
• Sit in on support escalations and school onboarding calls.
• Read through user feedback.
• Identify small frictions that impact renewals.
• Write lightweight specs for fixes and small features.
• Work with engineers to get features built.
• Check post-launch if features were effective.
• Help manage the intake of feature requests from sales and customer-success teams.

Requirements & Tech Stack

• Comfortable writing a clear one-page spec without hand-holding.
• Some familiarity with tools like Excel, SQL, or a product-analytics dashboard.
• Patient enough to talk to actual teachers and school admins and take their feedback seriously.

Qualifications

• 0-3 years of experience.
• A stint in product, customer success, or business analysis at a software company is ideal.