Business Advisory New Associate-Voice
Accenture services Pvt Ltd
Gurugram, Haryana, IndiaFresher55m agovia LinkedIn
Designation: Business Advisory New Associate
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.
About the Role
We are looking for talented individuals to shape and contribute to the success of our new Engagement Centre. As a customer service Agent, your primary role will be to assist our consumers/customers with complaint handling, order and return processing, inbound calls, website registration inquiries, and general questions or concerns regarding our products to the trade and marketing team.
Key Responsibilities
- Handle support/service escalations to/from clients
- Transfer calls to the Tier 2 department
- Track and report system issues as needed
- Stay current with system information, changes, and updates
- Comply with service level agreements
- Support and help with process documentation
- Comply with the assigned schedule to cover the hours of operation
- Comply with the account KPIs
- Support with any other new process at the time the client requires it, if it has been officially included in our range of services
Requirements & Tech Stack
- Next Generation Customer Operations - Customer Service Technology
- Multimedia / multichannel support experience
- Customer service experience
- Customer contact experience
- Technical support experience
- Trade marketing activities experience
Qualifications
- Any Graduation
Experience Required
- Inbound and Outbound customer service experience
- Experience working under pressure