Field Deployment Engineer

About the Role

The Deployment Engineer is responsible for installing, configuring, activating, testing, and maintaining Airtel broadband and Wi-Fi connections at residential and commercial customer locations. The role requires technical troubleshooting, customer handling, adherence to service quality standards, and timely completion of assigned installation and service requests.

Key Responsibilities

• Install and activate Airtel broadband and Wi-Fi connections at customer premises.
• Install, configure, and troubleshoot Wi-Fi routers, ONT devices, and LAN connections.
• Perform fiber-optic cable routing, termination, splicing, and testing as required.
• Diagnose and resolve internet connectivity, slow-speed, router, and Wi-Fi coverage issues.
• Conduct connection testing and verify service quality before closing installation or complaint tickets.
• Handle new installations, shifting, reconnections, upgrades, and maintenance visits.
• Maintain installation records, equipment details, test results, and job status in the company application or system.
• Explain basic router operation and connectivity to customers.
• Coordinate with supervisors, network teams, and other technicians to resolve complex faults.
• Follow company standard operating procedures, safety guidelines, and customer service standards.
• Meet assigned productivity, quality, and service-level targets.

Requirements & Tech Stack

• FTTH and fiber-optic broadband fundamentals.
• Wi-Fi router and ONT installation and configuration.
• LAN cabling, Ethernet connections, and basic networking.
• Basic knowledge of IP addressing, DHCP, DNS, and connectivity testing.
• Fault diagnosis and customer-premises equipment troubleshooting.
• Familiarity with installation tools and testing equipment.

Qualifications

• 10th / 12th pass, ITI, Diploma, or Degree, depending on the vacancy.
• Technical education in Electronics, Electrical, Telecommunications, or Networking may be preferred for certain positions.
• Prior experience in broadband installation, FTTH, fiber maintenance, Wi-Fi configuration, or telecom field service is preferred for experienced positions.
• Candidates should be capable of independently performing assigned technical tasks.
• Fresher can apply.

Other Requirements

• Two-wheeler and valid driving licence, where required.
• Smartphone for work orders and service-ticket updates.
• Good communication and customer-handling skills.
• Willingness to travel within the assigned territory.
• Ability to follow safety procedures and work independently.

Work Environment

• Primarily a field-based role involving travel to customer homes, apartments, offices, and other installation locations.
• Working hours, weekly offs, job targets, and on-call duties will depend on the assigned team.

Salary and Benefits

• Salary will depend on experience, location, technical skills, and employment arrangement.
• The package may include fixed pay, performance incentives, Provident Fund (PF), ESI, and applicable insurance benefits.