Senior Relationship Officer Wheels

Key Responsibilities

• Achieve assigned targets and productivity requirements, meeting monthly threshold targets.
• Generate potential business leads from sourcing channels, follow up, and bring them to closure.
• Assess customer profile, visit customer's place, collect necessary documentation, and recommend customers to credit for approval.
• Ensure physical delivery of vehicles from dealers/channel partners, vigilant about asset jumping/overpricing.
• Follow up and collect deferrals and post-disbursement documents in a timely manner.
• Ensure direct sourcing only from authorized dealers and empanelled channels; no third-party sourcing, including employees of other banks and financial institutions.
• Manage relationships with dealers, Commercial Associates, referrals, and other sourcing channels to generate business volumes.
• Ensure asset verification and handle non-starter/early default cases, building relationships.
• Ensure timely servicing of customer service requests.
• No false commitments or misselling allowed.
• No cash transactions without official receipts.
• Share all relevant information with seniors promptly.
• Understand the bank's business philosophy and methodology.
• Explain terms and conditions to customers with full transparency and clarity.
• Provide timely feedback on customers to channels.

Requirements & Tech Stack

• BFSI industry experience.
• Role experience as Sales Executive, Sales Officer, Customer Service Executive/Officer, or Relationship Executive/Officer.
• Familiarity with Digital applications.
• Proficiency in Regional language (verbal and written fluency).
• Physical fitness, mental agility, and ability to do extensive field travel/work.
• 2-wheeler vehicle required.

Qualifications

• Knowledge of documents pertaining to vehicle sale/purchase.
• Aptitude for sales & marketing and lead generating activities.
• Persistence and patience in dealing with clients.
• Target Market Knowledge and familiarity with local area geography.
• Detailed data collection/recording.

Required Competencies

• Customer-centric mindset.
• Adept at handling digital business apps and software.
• Hard work and detail-orientation.
• Eager to learn and grow.
• Positive mindset, ethical and high integrity.
• Bias for Action and Urgency.
• Ownership and accountability for results.
• Professional Communication.
• Relationship Management (client-centric approach, respectful).
• Sales Forecasting & Reporting.

Work Environment

• 90% Field, 10% Office.
• High travel required.
• Flexible work hours as per business requirement.

Compliance Related

• Adherence to the bank's Code of Conduct policy.
• Non-disclosure of confidential information about the bank and clients.
• Responsible handling of bank assets (e.g., ID Card, SIM, marketing material, digital devices, receipt book).