Customer Support Executive

About the Role

• Seeking an efficient and empathetic Customer Service Representative for a 3-month contract.
• You will be the primary contact for customers, handling inquiries, resolving issues, and delivering a positive brand experience via email and chat channels.

Key Responsibilities

• Email & Chat Support: Respond promptly and professionally to incoming customer emails, inquiries, and ticket requests.
• Issue Resolution: Diagnose and troubleshoot customer issues, providing clear, accurate solutions and escalating complex tickets when appropriate.
• Customer Engagement: Maintain a friendly, clear, and high-quality standard of written communication in every interaction.
• Documentation: Log customer interactions, feedback, and recurring issues accurately in our help desk system.
• Product Knowledge: Quickly build a strong understanding of our products, policies, and standard operating procedures to assist customers effectively.

Requirements & Tech Stack

• Customer Service Experience: Minimum 12 years of hands-on experience in a customer service or support role.
• Strong Written Communication: Outstanding email etiquette, strong grammar, clear phrasing, and the ability to explain complex topics simply.
• Problem-Solving Skills: Excellent analytical and critical-thinking skills to resolve issues efficiently on the first contact.
• Technical Aptitude: Experience using customer service software (e.g., Zendesk, Freshdesk, Salesforce, or similar email ticketing systems).
• Efficiency & Detail: Fast typing speed (40+ WPM) and high attention to detail in a fast-paced environment.
• Adaptability: Ability to hit the ground running with minimal onboarding time in a short-term contract setting.

Qualifications

• Not explicitly stated beyond the experience and skills mentioned above.

Job Title: Customer Service Representative

Employment Type: 3-Month Contract (Full-Time / Part-Time)

Location: Chennai, India

Department: Customer Experience-email and chat support