Customer Support Executive

Location: Bangalore, Chennai, Noida

Key Responsibilities

• Provide customer support through phone calls, emails, or chats.
• Handle customer queries via phone calls, emails, and chats.
• Coordinate with other teams for POD (Proof of Delivery) Collection.
• Line-Haul Vehicle Tracking with our In-house Intelligent Dashboard.
• Resolve issues promptly and efficiently while maintaining a high level of professionalism.
• Resolve customer complaints and issues in a timely manner.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain accurate records of all interactions using CRM software.

Qualifications

• Immediate joiners preferred.
• Freshers with interest to work in a Logistics based company.
• Required language skills: English, Tamil, Hindi - Must.
• Basic Excel Knowledge.
• Any Graduate.

Key Skills

• Communication Skills
• Language Skills
• MIS
• Hindi Speaking
• Computer Skills
• Management Skills
• Coordination Skills