US Travel Sales Executive (Meta Process)

Job Overview

We are seeking enthusiastic, target-driven, and customer-focused professionals for the role of US Travel Sales Executive. The candidate will be responsible for handling US-based customers, assisting them with flight bookings, holiday packages, and travel-related services while delivering exceptional customer support and achieving sales targets.

Key Responsibilities

• Handle inbound and outbound calls related to US travel sales.
• Sell flight tickets, holiday packages, hotels, and other travel services to US customers.
• Convert customer inquiries into successful bookings through calls, emails, and chats.
• Understand customer travel requirements and suggest suitable travel solutions.
• Provide accurate information regarding fares, routes, airline policies, baggage rules, and travel regulations.
• Achieve daily, weekly, and monthly sales targets and performance KPIs.
• Handle booking modifications, cancellations, refunds, and customer follow-ups professionally.
• Build and maintain strong customer relationships to ensure repeat business and customer satisfaction.
• Maintain accurate customer records and sales data in CRM systems.
• Stay updated with market trends, competitor pricing, and airline updates.

Requirements & Tech Stack

• Excellent communication skills in English.
• Strong convincing and negotiation abilities.
• Ability to handle objections and close sales effectively.
• Comfortable working in a target-oriented environment.
• Good customer handling and problem-solving skills.
• Ability to work under pressure and in rotational night shifts (6:00 PM – 3:00 AM, 9:00 PM – 6:00 AM).

Qualifications

• Graduate / Undergraduate in any discipline.
• Freshers with excellent communication skills are welcome.
• Prior experience in Travel Sales, PPC Calls, BPO, or Customer Support will be preferred.
• Basic knowledge of US geography and travel industry is an added advantage.

What We Offer

• Attractive salary package with unlimited incentives.
• Career growth opportunities in the travel industry.
• Professional and supportive work environment.
• Performance-based rewards and recognition.
• Training and development support for freshers.