Customer Service Representative

About the Role

U-Haul is seeking friendly, motivated individuals for the position of Customer Service Representative. As part of a supportive team, you will represent U-Haul's exceptional service, ensuring customers receive the help they need and maintaining equipment. You will utilize up-to-date technology to dispatch and return equipment. This position includes on-the-job education.

Key Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Participate in ongoing continuous U-Haul education through U-Haul University.
• Other duties as assigned.

Requirements & Tech Stack

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.
• Work environment may involve moderate risks or discomforts requiring safety precautions, and potential use of protective clothing or gear.
• Physical demands include long periods of remaining stationary, moving around, positioning oneself to reach objects, and moving equipment weighing a minimum of 50 lbs.

Qualifications

• Must be a "people person" who loves helping others.