Case Coordinator

About the Role

Case Coordinator

Key Responsibilities

• Manage caseload consisting of Workers’ compensation claims under supervision and in collaboration with Clinical Case Management Team.
• Collect and document data for Workers’ Compensation Claims while adhering to Case Coordinator Workflow and company guidelines.
• Process and facilitate necessary treatment services in accordance with company policy and procedure.
• Verifies return to work and remain at work status through routine communication with claim parties and documentation in claim management system.
• Utilize telephonic and written communications to accurately report return to work dates in accordance with company policy.
• Maintains knowledge of Bureau of Workers’ Compensation rules and laws, workers compensation process, and Sedgwick policies and procedures.

Requirements & Tech Stack

• Computer literate – including Microsoft Office.
• Claim management system.

Qualifications

• Education & Licensing: High school diploma or GED required.
• Skills: Strong oral and written communication, organizational skills required.
• Experience: Clerical or customer service experience or equivalent combination of education and experience preferred.
• Ideal candidates will thrive in a collaborative team environment, show motivation and drive in their work ethic, are customer-oriented, naturally empathic and solution-focused.
• Work environment requirements:
• Physical: Computer keyboarding.
• Auditory/visual: Hearing, vision and talking.
• Mental: Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines.

TAKING CARE OF YOU

• Entry-level colleagues are offered a world-class training program with a comprehensive curriculum.
• An assigned mentor and manager that will support and guide you on your career journey.
• Career development and promotional growth opportunities.
• A diverse and comprehensive benefits offering including medical, dental, vision, 401K, PTO and more.