Project Manager Graduate (Linehaul Management)

About the Role

The Supply Chain and Logistics team builds the capabilities that support business growth and global operations. You will help build scalable logistics capabilities that support TikTok Commerce across global markets. The team's mission is to improve the delivery experience while minimizing costs from Fulfillment by TikTok (FBT) through seamless, integrated FBT product solutions and operations. This role will work closely with linehaul operations, carrier management, planning, product, and analytics teams to identify operational pain points, support process improvements, and help standardize workflows across middle-mile and linehaul operations. The individual will gain hands-on exposure to e-commerce logistics operations, carrier performance management, SOP development, frontline feedback collection, and data-driven continuous improvement initiatives.

Key Responsibilities

Carrier Management & Performance Support

• Support tracking and analysis of carrier operational performance across middle-mile and linehaul networks, including service quality, compliance, and execution consistency.
• Assist in preparing carrier performance reviews, issue summaries, and follow-up action trackers.
• Help identify recurring carrier issues by analyzing operational data and frontline feedback.
• Support carrier onboarding, readiness reviews, and documentation of operational playbooks.

SOP Design & Operational Standardization

• Assist in documenting and maintaining SOPs for linehaul dispatch, execution, escalation, and exception management.
• Support workflow standardization across shifts, lanes, and facilities to reduce execution variability.
• Help ensure SOPs are clear, practical, and easy for frontline teams to follow.
• Partner with operations teams to collect feedback on SOP rollout, training, and adoption.

Frontline Feedback & System Improvements

• Gather feedback from linehaul dispatchers, dispatcher leads, and operations teams to identify operational pain points.
• Summarize operational issues and translate them into clear process, tooling, or system improvement requests.
• Support product, engineering, and analytics partners by preparing requirement summaries, issue trackers, and pilot feedback.
• Assist in validating new features or process changes through pilot programs and user feedback collection.

Cross-Functional Collaboration

• Work with operations, product, engineering, planning, yard, and warehouse partners to support network improvement initiatives.
• Participate in cross-functional meetings and help track action items, timelines, and success metrics.
• Support the team in preparing business reviews, project updates, and operational performance summaries.

Continuous Improvement & Network Health

• Monitor middle-mile and linehaul performance metrics to identify trends, exceptions, and improvement opportunities.
• Support initiatives focused on improving on-time performance, reducing dwell time, minimizing service failures, and improving dispatcher efficiency.
• Assist with peak readiness, surge planning, and network change management preparation.

Qualifications

Minimum Qualifications

• Individuals who are completing or have recently completed a Bachelor's degree in Logistics/Supply Chain Management, Project Management, Data Analytics, Business Administration, Marketing, Economics or a related discipline.
• Strong interest in e-commerce logistics, fulfillment operations, transportation, or supply chain management.
• Strong analytical skills and attention to detail.
• Proficiency in Excel / Google Sheets; ability to organize, analyze, and summarize data.
• Strong communication skills and ability to work with cross-functional teams.
• Self-motivated, fast learner, and comfortable working in a fast-paced environment.

Preferred Qualifications

• Previous internship, project, or coursework experience in logistics, supply chain, operations, consulting, or data analytics.
• Familiarity with dashboards or BI tools such as Tableau, Power BI, Looker, or similar platforms.
• Basic SQL or data analytics skills.
• Familiarity with transportation management systems, routing tools, or logistics optimization concepts.
• Interest in modern e-commerce platforms and fulfillment operations.