Retail Cashier & Sales Floor Support

About the Role

The ideal Store Support employee has a passion for fashion, is positive, energetic, and enjoys providing excellent customer service while working at the point of sale.

A Day in the Life

• Assist customers over the phone and at checkout with sales, returns, and other transactions while delivering amazing customer service.
• Keep the service quick, easy, and fun by listening to customer needs and sharing your love for fashion.
• Be a great team player by doing your part to keep the department “runway ready,” including straightening up, lightly cleaning, and restocking the cash wrap area and sales floor.
• Stay up on key fashion trends and products so you can help customers with purchase decisions as necessary.
• Build relationships with customers by telling them about upcoming events, Nordstrom gift cards, and the Nordstrom Rewards program.
• Flexible to support other areas of the store, including order fulfillment and order pick-up.

Requirements & Tech Stack

• The ability to prioritize multiple tasks and requests from customers in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong organization and follow-through.
• A knack for problem-solving.
• Proficiency with computers and an interest in learning new computer applications.
• The ability to work a flexible schedule based on business needs.

Physical Requirements

• Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing, and reaching in order to handle merchandise and assist customers.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Pay Range

$18.85 - $19.65 Hourly

Commission for selling employees varies based on merchandise sold (Apparel, shoes, accessories typically range from 3% to 14.5%; Beauty and Men’s Fragrance typically receive 3%).

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away.
• Life Insurance and Disability.
• Merchandise Discount and EAP Resources.
• This position may be eligible for performance-based incentives/bonuses.
• Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.

Eligibility requirements may apply based on location, job level, classification, and length of employment.