Service Trainee, MB Grapevine
Avondale Dealerships
Grapevine, TXFresher1h agovia LinkedIn
About the Role
Avondale Mercedes-Benz Grapevine Service Experience Associates (Service Trainee) assist with service department processes to ensure an elevated client experience. The SEA will be trained to complete necessary tasks involved throughout the service experience to ultimately improve overall communication and experience for our clients.
Key Responsibilities
Service Drive Process
- Assist ASM with daily activities to ensure expedited client updates
- Understands and utilizes current and future systems (CDK, SDL, Text to Drive, Voile, etc.)
- Assists ASM by notifying clients when repairs are completed, and vehicle is ready for delivery
- Assists with Service Drive Traffic
- Assists ASM Team with greeting and starting Repair Order
- Review, send, and schedule Express Pay
- Review of next day appointments to provide an elevated experience at time of appointment
Claims Management
- Process and submit extended warranty claims
- Process and submit tire and wheel contract claims
- Process and submit additional third-party coverage claims (Windshield, Dent, etc.)
Outbound Strategies
- Outbound Special-Order Parts communication
- Outbound Campaign/Recall communication
- Outbound CSI follow ups
Further Development
- Lateral Support Training in other service operations
- Internal Assistant Service Manager
- Warranty and Booking
- Loan Car Process
Requirements & Tech Stack
- High school diploma or general education degree (GED)
- One to three months related experience and/or training; or equivalent combination of education and experience.
- Operator's Driver's License (must be insurable)
Physical Demands
- The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.