Customer Service Representative I

About the Role

ServiceSource is seeking a Customer Service Representative I to serve as a direct point of contact for customers, assisting with information in response to various inquiries.

Key Responsibilities

• Responds to customer inquiries promptly and accurately.
• Documents all inquiries appropriately.
• Understands and applies confidentiality and security guidelines.
• Maintains minimum production expectations while meeting defined quality expectations.
• Maintains knowledge of online reference information.
• Prioritizes work throughout the day and adapts to changes in workload as needed.
• Perform other responsibilities as assigned.

Requirements & Tech Stack

• Experience working with a PC, Windows, Teams, Outlook, Excel, SharePoint, and Microsoft Office required.
• Ability to work remotely at the discretion and approval of management.

Qualifications

• High school diploma or General Educational Development (GED) required.
• Prior healthcare or contact center experience preferred.
• Customer service experience preferred.
• Must be able to clear background checks.

Knowledge, Skills, And Abilities

• Ability to maintain confidential information in compliance with HIPAA regulations.
• Excellent data entry skills.
• Program training as required.
• Demonstrated problem-solving skills.
• Excellent verbal communication skills.
• Ability to effectively work within established key performance indicators (KPIs).
• Demonstrated excellent interpersonal and customer service skills.
• Ability to work independently and as a member of a team.
• Keen attention to detail and able to carry out work with the highest levels of accuracy.
• Ability to work in fast-paced environment.