Product Management Intern

About the Role

As a Product Management Intern with Seminaries & Institutes, you will work side by side with an experienced Product Manager and the S&I analytics team to solve real product problems for the analytics tools that guide religious education worldwide. You will own real responsibilities from day one and lead a meaningful project end to end.

Key Responsibilities

• Responsibilities you own:
• Answering field support requests.
• Tracking feedback and enhancement requests.
• Keeping FAQs and user guides current.
• Ad hoc requests:
• Building a quick prototype.
• Working with a user through an issue.
• Writing a help article.
• Preparing a demo.
• An end-to-end project:
• Design and launch a training and onboarding program for a new dashboard.
• Build an adoption report that shows who uses our products and where engagement lags, then recommend improvements.
• Prototype an AI-assisted support tool that answers common field questions about reports and metrics.
• Training and enablement:
• Create training materials, user guides, onboarding resources, and release communications.
• Support training sessions, product demonstrations, and office hours.
• Help field users understand reports, navigate new features, and interpret metrics.
• User support and discovery:
• Serve as a first point of contact for field questions, feedback, and support requests.
• Interview users and gather feedback to understand their needs and pain points.
• Write clear business requirements and user stories from what you learn.
• Track enhancement requests, reported issues, and frequently asked questions.
• Product delivery:
• Help manage and prioritize the backlog and coordinate with stakeholders.
• Test new features and help prepare releases for launch.
• Monitor product adoption, define success metrics, and recommend ways to improve engagement.
• AI in product work:
• Use AI tools such as Microsoft Copilot daily to draft documentation, summarize user feedback, and analyze trends in support requests.
• Explore AI features in Power BI, such as Copilot and natural-language Q&A, and evaluate how they could help field users.
• Help prototype AI-assisted experiences, such as a support assistant for common report questions.

Requirements & Tech Stack

• Power BI products (Executive Dashboard, Program Dashboard, CES Dashboard, Succeed in School, Data Leader Initiative, What's Next for Seniors).
• AI tools (e.g., Microsoft Copilot).

Qualifications

• Currently enrolled in school, or enrolled within the past 12 months.
• Studying Information Systems, Business, Data Analytics, Communications, or a related field.
• Clear written and verbal communication, including the ability to explain technical topics to non-technical users.
• Strong organization and follow-through when managing multiple requests and deadlines.
• Curiosity about data and comfort learning new tools quickly.
• A service-oriented approach to supporting users.
• Interest in a product management career.
• Familiarity with Power BI or other reporting and dashboard tools.
• Hands-on experience using AI tools (e.g., Copilot, ChatGPT, Claude) for writing, research, or analysis.
• Experience creating training content, documentation, or how-to guides.
• Exposure to agile practices or backlog tools (e.g., Azure DevOps, Jira, Microsoft Planner).
• Experience with software testing or quality assurance.
• Familiarity with Seminaries & Institutes programs.