Customer Service Representative
Copart
About the Role
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. This position may expand to include Chat and Email Customer Support.
Key Responsibilities
- Obtain the release of vehicles that are located at body shops and/or other locations including residences.
- Offer solutions that aid and facilitate a unique customer service experience through a thorough understanding of Copart practices.
- Understand client needs and offer solutions and support.
- Answer and place calls in a professional manner.
- Focus on call resolution and use company resources to gather information and offer solutions to meet customer needs.
- Perform other office support functions as needed.
- Handle other duties as assigned.
Requirements & Tech Stack
- Computer proficiency: MS Suite
- Typing speed: 45 WPM
- Office equipment proficiency
- Attention to detail
- Problem-solving skills
- Ability to multi-task in a fast-paced environment
Qualifications
- High School diploma
- Excellent customer service skills and attitude
- Excellent written and verbal skills
- Professional appearance
- One year of office support experience in a customer service role preferred
- Bilingual skills a plus
- Occasional overtime as needed