Associate, Retail Routes Performance
Curri
About the Role
Curri is seeking an Associate, Retail Routes Performance to own performance management for Curri’s fast-growing retail routes program. This role will ensure performance remains strong as the program scales by running scorecards and coaching, and will add project management and data/AI capacity to a lean team. Success means retail route metrics hold steady or improve as new routes and markets come online.
Key Responsibilities
- Build, maintain, and run weekly performance scorecards for retail routes, tracking on-time rate, completion, returns, and quality issues, and flagging trends.
- Coach partners and drivers on performance gaps, providing direct and constructive feedback, and driving improvement plans to completion.
- Monitor performance closely as new routes and markets launch to maintain quality through growth.
- Use AI tools to automate reporting, surface insights, and speed up performance reviews.
- Own performance-related projects end-to-end, from scoping and timelines through follow-through and reporting results.
- Work with internal teams, external stakeholders, and retail partners to make lasting performance improvements.
Requirements & Tech Stack
- Strong data skills, including confidence in spreadsheets and with retail or operational data.
- Hands-on experience with AI tools, or a strong interest in using them.
- The ability to coach and comfort giving direct, constructive feedback to partners and drivers.
- Strong project management and organization skills, with a track record of keeping multiple workstreams moving and closing them out.
- High agency and close attention to detail, with comfort in ambiguity.
Bonus Points
- Experience running scorecards, KPIs, or performance programs in retail or last-mile delivery.
- Experience using AI to automate or improve a reporting or analysis workflow.
- Experience with SQL or BI tools beyond spreadsheets.
- A track record of keeping quality high while an operation grew quickly.
Qualifications
Experience running scorecards, KPIs or performance programs in retail or last-mile delivery is a plus.
Experience with AI to automate or improve a reporting or analysis workflow.
Experience with SQL or BI tools beyond spreadsheets.
A track record of keeping quality high while an operation grew quickly.
About Curri
Curri provides on-demand, last-mile logistics for construction and adjacent industries with its nationwide fleet of cars, trucks, and flatbeds. Founded in 2018, Curri is solving massive inefficiencies in the construction industry. Our headquarters are in Ventura, CA.