Customer Support Representative

Key Responsibilities

• Receives and fields incoming customer service calls from customers.
• Researches and resolves customer inquiries.
• Provides basic account services, including balances and transfers.
• Handles requests on accounts, cards, or payments and provides support to other teams within the department.
• Provides support for digital banking, which may include passwords and basic navigation.
• Transfers calls to appropriate bank personnel or into voice mail when necessary.
• Performs daily Synergy processing and various other basic tasks for Deposit Operations.
• Excess transaction monitoring.
• Reviews all “On Us” checks of $5,000 and greater for Fraud Mitigation.
• Daily Mobile Deposit Review.
• Processes and tracks all returned mail and notifies branches of returned mail.
• Check ordering as needed.
• Daily printing and mailing of debit cards in addition to a daily audit count of inventory of supplies.

Qualifications

• Responsible for knowledge and expertise in utilizing technology and numerous software packages used by the Bank.