Patient Services Coordinator I

About the Role

This position plays a key role in the patient experience by serving as the first point of contact for patients arriving at Emory facilities for clinical appointments. This role supports patient satisfaction by providing excellent service and ensuring a smooth and welcoming check-in process for every patient.

Key Responsibilities

• Serves as the first point of contact for patients arriving at Emory facilities for clinical appointments.
• Provides excellent customer service while welcoming patients and checking them in for their appointments.
• Communicates with patients, families, and staff to troubleshoot issues and address patient needs while waiting to see their provider.
• Follows approved standard operating procedures to complete technical and administrative functions.
• Arrives patient appointments within the system in accordance with established procedures.
• Confirms and updates patient demographic information.
• Completes patient registration and verifies insurance information.
• Schedules appointments and enters referrals as required.
• Provides patients with information regarding insurance coverage when appropriate.
• Collects patient copays in accordance with departmental procedures.
• Works regularly with patients, families, providers, and both clinical and non-clinical staff to support patient care operations.
• Contributes to ensuring patients have a smooth and positive experience when visiting Emory facilities.
• Demonstrates compassion and a commitment to excellent customer service.
• Utilizes critical thinking and problem-solving skills to address patient needs and concerns.
• Maintains strong interpersonal and communication skills while working in a fast-paced team environment.
• Uses multiple computer applications simultaneously to complete daily responsibilities.
• Maintains excellent attendance and reliability.
• Learns new processes, procedures, and software programs quickly while maintaining attention to detail and accuracy.
• Successfully completes required software training upon hire.
• Supports patient satisfaction initiatives by participating in process improvement activities.
• Provides a high-quality contact experience for every patient entering the facility.
• Performs other related duties as assigned.

Requirements & Tech Stack

• High school diploma or GED required.
• Twelve (12) months of experience in a healthcare or customer service environment preferred.
• Candidates currently enrolled in an accredited bachelor’s degree program may also be considered.
• Uses multiple computer applications simultaneously.
• Successfully completes required software training.

Physical Requirements

• Medium lifting up to 25 lbs.
• Occasional to frequent standing & walking, occasional sitting.
• Close eye work (computers, typing, reading, writing).

Environmental Factors

• Factors affecting environment conditions may vary depending on the assigned work area and tasks.
• Environmental exposures include, but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste, Chemicals/gases/fumes/vapors, Communicable diseases, Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required.
• Use of personal protective equipment, including respirators.