Full-Time Office Associate

About the Role

Levin Furniture & Mattress is hiring a Full-Time Office Associate in Avon, OH. This is a full-time position with an hourly rate of $16.00.

Key Responsibilities

• Accurately enters information regarding sales transactions and order information into the Storis system.
• Verifies all order-related information for accuracy and corrects discrepancies.
• Completes all documentation accurately and efficiently, processing information regarding cash balances, deliveries, sales & service orders, and account balances in compliance with corporate guidelines.
• Provides customer service support by handling a high volume of inbound calls, managing counter inquiries, processing payments, and resolving customer complaints/questions.
• Answers, investigates, and/or initiates actions on customer inquiries efficiently across all customer access channels (phone, web, chat, mail, fax, etc.).
• Consistently meets or exceeds performance standards for service quality, accuracy, and volume.
• Completes and processes credit applications, payments, and financing paperwork.
• Verifies the accuracy of all paperwork for order processing.
• Communicates with internal and external personnel in a professional and timely manner.
• Maintains accurate files and processes to maximize productivity.
• Performs clerical support for store staff as needed.
• Other duties as assigned.

Requirements & Tech Stack

• Demonstrated knowledge of software, including Microsoft Office.
• Knowledge and demonstrated ability to utilize Storis, Ring Central Phone System, Package AI Routing Software, and Company Intranet systems are preferred.

Qualifications

• Excellent verbal and written communication, and listening skills.
• Basic reading and comprehension skills.
• Basic numerical reasoning skills.
• Ability to complete paperwork in an accurate, neat, and efficient manner.
• Excellent organizational skills.
• Outstanding customer service skills.
• High school diploma or equivalent combination of education and experience.
• Previous clerical experience is preferred.

Physical Demands

• Ability to sit, stand, bend, stoop, and reach regularly.
• Ability to remain in a stationary position for an extended period.
• Ability to communicate effectively with customers and co-workers.
• Ability to operate relevant equipment and observe details to complete assigned responsibilities.