Insurance Claims Associate

About the Role

SAFCO is seeking an experienced Insurance Claims Associate to join our team at our Pompano Beach, Florida-area headquarters. This onsite role requires a dedicated professional to investigate claims, coordinate with insurance carriers, negotiate settlements, and pursue recovery opportunities within a non-prime auto finance environment. This position is ideal for individuals with experience as an auto insurance claims adjuster.

Key Responsibilities

• Negotiate total-loss and accident claim settlements with insurance companies.
• Track insurance claims and customer accounts from initial notice through final resolution.
• Follow up with customers whose vehicles do not have active or adequate insurance coverage.
• File and manage GAP claims to maximize recoveries on eligible accounts.
• Negotiate payment arrangements on delinquent balances and remaining deficiencies.
• Assist customers with inbound questions regarding vehicle insurance coverage and claims.
• Coordinate the placement of appropriate insurance-related accounts with outside counsel for potential litigation.
• Process cancellations of GAP coverage and vehicle service contracts on eligible paid-off or charged-off accounts.
• Maintain complete, accurate, and timely account documentation.
• Follow all applicable FDCPA requirements and company compliance standards.

Requirements & Tech Stack

• Previous experience handling total-loss claims and loss mitigation is required.
• Experience negotiating with insurance companies and managing claim settlements.
• Knowledge of GAP claims, vehicle service contract cancellations, and deficiency balances.
• Strong communication, negotiation, follow-up, and problem-solving skills.
• Ability to manage multiple claims and accounts while meeting established deadlines.
• Experience with loan-servicing platforms, dialers, and skip-tracing systems.
• Auto finance or non-prime lending experience is strongly preferred.

Qualifications

• This opportunity is best suited for an experienced total-loss or loss-mitigation professional.
• Must understand how to move claims forward, negotiate effectively, and pursue every available source of recovery.
• Must know how to investigate claims, overcome obstacles, and turn difficult accounts into successful resolutions.