Project Manager

About the Role

The Junior Developer supports solution delivery, testing, documentation, and rotating L1 production support while building capability across the solution portfolio. The role creates a managed development path through guided work across Microsoft Power Platform technologies and disciplined ownership of support activities.

Key Responsibilities

• Complete configuration, development, testing, documentation, clean-up, and support tasks under guidance.
• Contribute to solution development projects and support Developers on larger features.
• Build simple Power Apps, basic Power Automate flows, and Dataverse updates under guidance.
• Complete basic Power Pages content and configuration updates under guidance.
• Prepare data, create basic Power BI reports and visualisations, and publish through approved processes under guidance.
• Provide rotating L1 support, including triage, evidence gathering, known-error checks, and initial resolution.
• Own assigned support instances until resolved, escalated, reassigned by exception, or closed.
• Handle user queries, access issues, permission issues, failures, and escalation preparation.
• Perform testing, bug fixing, regression checks, and evidence capture.
• Apply standards, application lifecycle management expectations, testing discipline, and production-support practices.

Guided Solution Delivery

• Complete clearly scoped tasks across Power Apps, Power Automate, Dataverse, SharePoint, Power Pages, Copilot Studio, AI Builder, and Power BI.
• Follow approved designs, patterns, naming standards, and configuration guidance.
• Ask focused questions and escalate blockers with clear evidence.

Testing and Documentation

• Execute functional and regression tests and record results accurately.
• Capture defects, test evidence, configuration notes, and user guidance.
• Complete clean-up, documentation, and handover tasks before release.

L1 Production Support

• Triage user queries, access and permission issues, known errors, and failures.
• Gather reproducible evidence and attempt initial resolution within documented guidance and authorised access permissions.
• Maintain ticket updates and escalate with complete, accurate information.

Capability Development

• Build technical breadth through coached delivery and structured learning.
• Apply feedback and demonstrate increasing independence.
• Contribute lessons learned, checklists, and simple reusable components.

Qualifications

• 0–2 years of relevant experience. Graduates are welcome; academic, personal, or workplace Power Platform projects are accepted as evidence of capability.
• Relevant degree, diploma, technology learnership, or equivalent practical learning and project experience.
• Basic Power Apps and Power Automate capability, demonstrated through academic, personal, or workplace projects.
• Ability to follow standards, patterns, and instructions precisely.
• Strong attention to detail in testing, evidence gathering, and fixes.
• Disciplined troubleshooting, clear escalation communication, and a user-support mindset.

Ideally, you will also have

• Microsoft Power Platform Fundamentals or Power BI certification, or active progress towards certification.
• Examples of basic apps, flows, Power Pages updates, Dataverse configuration, or Power BI reports.
• Exposure to structured testing, service support, or ticket management.
• Exposure to Dataverse, SharePoint, Power Pages, Power BI, Copilot Studio, or AI Builder.

Skills and Attributes for Success

• Learning agility, curiosity, and accountability.
• Methodical testing, troubleshooting, and evidence gathering.
• Clear and respectful communication with users and technical colleagues.
• Ownership of assigned work and support instances.
• Willingness to learn across the full solution portfolio.

What we look for

A practical, accountable professional who works well in flexible project-based teams, communicates clearly, applies proportionate governance, and focuses on solutions that are maintainable, supportable, and aligned to business needs.

What we offer

• A collaborative environment where you can contribute to practical innovation and automation across EY Africa.
• Structured learning, coaching, and hands-on experience across a varied Microsoft Power Platform portfolio.
• Opportunities to strengthen reusable delivery patterns, governance standards, and support practices.
• An inclusive team environment focused on quality, continuous improvement, and building a better working world.

About EY

EY exists to build a better working world, helping to create long-term value for clients, people, and society. Within Enablement Innovation and Automation, this role contributes by delivering trusted, scalable, and supportable digital solutions that improve how work gets done.