Freight Flow Associate

About the Role

This role involves managing freight flow within the facility, ensuring efficient operations, and providing excellent member service.

Key Responsibilities

• Comply with company policies, procedures, and standards of ethics and integrity.
• Operate a forklift following company standards and guidelines for picking, moving, placing, and positioning merchandise pallets.
• Complete work assignments by using policies, data, and resources, collaborating with managers, coworkers, customers, and other business partners.
• Receive, stock, and organize merchandise and supplies from distribution centers and suppliers.
• Manage inventory flow, including working inventory exceptions, correcting shelf capacities, and completing required paperwork.
• Provide member service by acknowledging members, identifying their needs, providing guidance, assisting with purchasing decisions, locating merchandise, and resolving issues.
• Promote company products and services.
• Maintain the safety of the facility by conducting safety sweeps, following forklift spotting procedures, and handling/disposing of hazardous materials.
• Correct and report unsafe situations to management.
• Maintain sales floor and merchandising presentation according to company policies.
• Properly zone areas, stock and rotate merchandise, remove damaged or out-of-date goods, and set up product displays.
• Maintain modular integrity.
• Receive, sort, stage, and deliver merchandise.
• Ensure prominent display of promotional and seasonal merchandise.
• Process defective merchandise.
• Follow company and regulatory policies and procedures for sanitation and food safety.
• Monitor areas for shrink, security risks, and safety.
• Ensure club pick-up orders are filled by assisting with picking and staging orders according to company policy.
• Perform occasional audits for accuracy.
• Handle, move, and display goods in safe and correct ways.
• Track goods, maintain in-stock levels, and control shrinkage.
• Report poor inventory practices and low in-stock levels.
• Use inventory tools and equipment in safe and correct ways.
• Operate and maintain forklifts in safe and correct ways.
• Report poor or unsafe conditions or practices.
• Inform management when forklifts are not in proper working order.
• Proactively identify customers who need help and assist them with technology services and items.
• Model and help others with technology services.
• Identify shrink opportunities and problems with products, services, and work areas and take steps to fix them.
• Properly maintain equipment, ensure products are organized and stocked correctly, and promptly fix any problems.
• Embrace differences in people, cultures, ideas, and experiences.
• Create a workplace where associates feel seen, supported, and connected.
• Help attract the best talent.
• Work as a team, building strong and trusting relationships.
• Communicate with impact, energy, and positivity to motivate and influence.
• Strengthen the team by helping, developing, and mentoring others.
• Recognize others' contributions and accomplishments.
• Maintain and promote the highest standards of integrity, ethics, and compliance.
• Act in a selfless manner, being humble, self-aware, honest, fair, and transparent.
• Deliver results while putting the customer first.
• Make decisions based on reliable information, balancing short- and long-term priorities.
• Consider how individual work impacts the team's ability to deliver on the company's purpose.
• Display curiosity and a desire to learn.
• Take calculated risks and demonstrate courage and resilience.
• Drive continuous improvements.
• Be open to and use new technologies and skills.
• Support others through change.

Requirements & Tech Stack

• Forklift Certification
• Ability to safely utilize pallet jacks
• 18 years of age or older

Qualifications

• 90 days of prior experience with Forklift Certification.
• Customer Service Experience (Preferred)
• Retail Experience (Preferred)
• Supervising a team (Preferred)