Commercial Operations Associate

Brightpath Associates LLC

About the Role

• Entry-level opportunity for a long-term career in commercial operations, sales, account management, and business development.
• Provides a strong foundation in customer service, order management, customer relationship support, and commercial operations.
• Work closely with customers and internal departments to ensure efficient order processing, accurate reporting, and exceptional customer support.
• Opportunities to gain exposure to multiple business functions, assume additional commercial responsibilities, and progress into roles such as Account Manager, Business Development Representative, or Key Account Manager.
• Ideal for someone early in their career eager to learn, develop professionally, and contribute to business growth.

Key Responsibilities

• Order Management & Reporting for Commercial Operations
• Serve as a primary point of contact for customers regarding orders, schedules, and inquiries.
• Process customer orders and maintain order accuracy throughout the order lifecycle.
• Process, maintain, and reconcile EDI schedules.
• Update orders based on customer requirements, production priorities, commercial agreements and communicate changes to internal stakeholders.
• Prepare and maintain daily, weekly, and monthly operational reports, including: Open orders reports, Past due order reports, Monthly sales reports.
• Track customer RFQs and support quotation activities.
• Support pricing reviews and annual pricing updates.
• Customer Relationship Support
• Develop positive working relationships with customers through professional communication and responsiveness.
• Collaborate with internal departments including Production, Logistics, Quality, Engineering, and Finance to resolve customer concerns.
• Support account management activities and participate in customer-facing discussions.
• Assist with sales forecasting and customer demand analysis.
• Continuous Improvement
• Identify opportunities to improve workflows, reporting accuracy, and customer service processes.
• Support implementation of process improvements and poka-yoke initiatives.
• Maintain compliance with company procedures and the Integrated Management System (IMS).
• Quality Responsibilities
• Adhere to all internal quality standards and customer-specific requirements.
• Understand and support product quality expectations in the automotive industry.
• Promote a culture of quality, customer satisfaction, and continuous improvement.

Qualifications

• Excellent written and verbal communication skills.
• Ability to build and maintain professional relationships.
• Strong organizational and time-management skills.
• Ability to analyze information and solve problems effectively.
• Demonstrated initiative and willingness to learn.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, Outlook, and PowerPoint.
• Ability to work collaboratively across departments.
• Basic mathematical and analytical skills.
• Ability to interpret reports, data, and customer demand information.
• Ability to evaluate situations, prioritize tasks, and exercise sound judgment.
• Strong problem-solving skills with a focus on customer satisfaction and business objectives.
• Fluent English communication skills.

Education/Experience

• Associate's or Bachelor's degree in Business, Supply Chain, Marketing, Communications, or a related field; or equivalent combination of education and experience.
• Internship, or prior customer service, administrative, or business experience preferred but not required.
• Preferred: Experience in manufacturing, automotive, logistics, or commercial operations environments.
• Preferred: Exposure to ERP systems (SAP), customer portals, or EDI processes.

Physical Demands

• Ability to sit, stand, and walk frequently throughout the workday.
• Ability to use standard office equipment and computer systems.

Work Environment

• Primarily office-based within a manufacturing environment.
• Regular interaction with customers and cross-functional teams.