Campaign Coordinator

About the Role

• Provides dedicated back-office support for outbound campaign execution.
• Requires split weekday coverage for AM start-of-day activities and evening exports, along with Saturday coverage for a contractually required campaign.
• Split schedule to support two critical operating windows:
• Currently forecasted at ~3 hours for each segment: 7AM - 10AM ET and 3PM - 6PM ET.
• Saturday coverage required: 7AM – 8AM and 3PM - 4PM.

Key Responsibilities

• Contact List Management: Receive, review, organize, validate, and prepare contact lists; confirm required files are available and ready for scheduled campaigns.
• File Preparation and Quality Control: Verify file formats, naming conventions, record counts, required fields, and other established controls before processing.
• Campaign Administration: Complete campaign setup, maintenance, readiness checks, and scheduled start/stop activities.
• Export File Management: Generate, validate, reconcile, and distribute campaign export files according to established schedules and downstream requirements.
• AM Processing: Prepare campaigns, validate inputs, initiate scheduled work, and confirm production readiness.
• Evening Processing: Complete scheduled exports, validate outputs, reconcile results, and ensure files are available for downstream processing.
• Issue Escalation: Identify and escalate missing files, formatting errors, record-count discrepancies, failed exports, and other issues that could disrupt campaigns.
• Documentation and Controls: Maintain processing records, file tracking, completion documentation, and audit or operational controls.

Requirements & Tech Stack

• Strong file-management and quality-control skills.
• Ability to independently follow established campaign procedures.
• Ability to identify, document, and escalate processing exceptions.
• Comfort with split weekday coverage and scheduled Saturday work.
• Ability to support activities outside standard business hours.
• Organized and detail-oriented.
• Comfortable working in a process-driven production environment where accuracy and timeliness are critical.