Early Morning Stock Associate

About the Role

Join Ross, a leading off-price retail chain with over 2,200 stores, a strong track record of success and growth. We focus on bringing customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

Key Responsibilities

• Ensure customers have a positive shopping experience by making eye contact, smiling, and greeting all customers courteously and in a friendly manner.
• Treat fellow associates with respect.
• Efficiently follow all company best practice standards as outlined in all work centers.
• Maintain a clean work area at all times.
• Ensure proper merchandise presentation.
• Perform a range of functions in all areas of the store as business needs require.
• Safety: Understand that safety is the number one priority and practice safe behaviors. Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment. Maintain clutter-free, clear egress to emergency exits. Immediately correct or report any unsafe conditions or practices to Store Leadership.
• Customer Service: Treat all customers and associates with respect and courtesy; be friendly and professional at all times. Greet all customers by making eye contact, smiling and saying “hello” throughout the store, and saying “thank you” with every register transaction. Provide prompt and efficient responses to customers. Respond to Customer Service calls immediately. Handle all customer issues in a courteous and helpful way, calling Store Leadership when needed.
• Brand Representation: Represent and support the Company brand at all times. Maintain a professional appearance and adhere to the Company’s dress code at all times.
• Store Maintenance: Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to help maintain merchandise, customer, and team areas.
• Merchandise Operations: Perform daily assigned sizing and recovery to ensure a neat, clean, and organized store, well-maintained and efficiently merchandised to standards. Expedite newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist customers.
• Loss Prevention: Understand the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards. Demonstrate integrity and honesty in all interactions. Safeguard confidential information, cash and credit card information, and merchandise.
• Transaction Processing: Follow all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece, and notification of Store Leadership to review and approve all disposals. Follow all policies and procedures concerning cash, check, charge card, and refund transactions, voids, and offline procedures. Maintain a high level of awareness and accuracy when handling bankable tenders.
• Efficiency: Demonstrate a sense of urgency to efficiently perform the role. Maximize productivity by executing all Store best practices and minimizing steps and touches in the workflow.

Requirements & Tech Stack

• Store Equipment: Ability to use all Store equipment, including PDTs, registers, and PC as required.
• Janitorial Equipment: Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Qualifications

• Communication: Effectively communicate with Customers, Associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
• Mathematical Skills: Ability to perform basic mathematical calculations commonly used in retail environments.
• Physical Requirements:
• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• For Stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.