Early Morning Stock Associate

About the Role

The Retail Associate is responsible for ensuring customers have a positive shopping experience by making eye contact, smiling, and greeting all customers in a courteous and friendly manner. Associates are expected to treat fellow associates with respect, efficiently follow company best practice standards, maintain a clean work area, and ensure proper merchandise presentation. Associates will perform a range of functions in all areas of the store as business needs require and may be requested to perform additional tasks.

Key Responsibilities

• Understands and practices safety as the number one priority, maintaining a safe and secure shopping environment.
• Maintains clutter-free, clear egress to emergency exits and immediately corrects or reports unsafe conditions.
• Treats all customers and associates with respect and courtesy, being friendly and professional at all times.
• Assists customers in any way necessary, including register transactions, merchandise assistance, and answering questions.
• Greets all customers and says "thank you" with every register transaction.
• Provides prompt and efficient responses to customers and handles customer issues courteously.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing supplies.
• Maintains a professional appearance and adheres to the Company’s dress code.
• Performs daily assigned sizing and recovery to ensure a neat, clean, and organized store.
• Expedites newly received merchandise to the sales floor with urgency, merchandising items per company best practice and presentation guidelines.
• Understands the Loss Prevention Awareness program and merchandise protection standards.
• Demonstrates integrity and honesty in all interactions, safeguarding confidential information, cash, credit card information, and merchandise.
• Follows all Mark-Out-of-Stock (MOS) policies and procedures.
• Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures, maintaining awareness and accuracy with tenders.
• Demonstrates a sense of urgency and maximizes productivity by executing Store best practices and minimizing steps in their work flow.

Requirements & Tech Stack

• Basic mathematical calculations commonly used in retail environments.
• Ability to use all Store equipment, including PDTs, registers, and PC as required.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Qualifications

• Ability to effectively communicate with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.
• Associates who work Stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.
• Ability to occasionally push, pull and lift more than 25 lbs.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.