Retail Sales Associate, King of Prussia
Macy's
Job Title: Retail Sales Associate, King of Prussia - The Court - Full Time
About the Role
As a Retail Selling Colleague, you will blend selling that delivers results with genuine hospitality to create standout shopping experiences. You will take the time to understand each customer’s needs, offering personalized recommendations and connecting them with the right products and services. Your warmth, product knowledge, and personal approach will turn everyday visits into memorable moments. You will stay focused on achieving selling goals by driving performance through customer engagement and smart selling behaviors. With every interaction, you will build trust, meet sales targets, and inspire loyalty, making each visit both meaningful and successful. This role goes beyond being a cashier, with the customer at the heart of everything.
Key Responsibilities
- Greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers.
- Review sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions.
- Engage, educate, and sell with confidence.
- Offer a warm welcome to customers on the floor, making eye contact, and creating friendly, personal conversations to build customer relationships.
- Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting merchandise moves.
- Share Loyalty program benefits, ensure customers have all they need, and end with a sincere thank-you.
- Support one another with honesty, care, and collaboration.
- Strive to improve every day, take pride in your work, achieve sales goals, and learn from each other.
- Help keep the shopping space clean, organized, and inviting.
Requirements & Tech Stack
- Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
- Must be able to:
- Understand and communicate effectively with customers, co-workers, and supervisors.
- Read and understand employment policies and safety rules/procedures in English.
- Be comfortable communicating and collaborating with customers and colleagues.
- Meeting daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourceful and eager to start a new venture and can adapt to changing priorities.
- Ability to work independently and as part of a team.
- Can handle electronic devices with no problem.
- Frequent use of computers and other technology, including handheld equipment, cash register, and ability to process register transactions.
Essential Physical Requirements
- Talking, lifting, constant moving, standing, and reaching with arms and hands.
- Standing for at least two consecutive hours.
- Lifting at least 25lbs.
- Stooping, kneeling, crouching, and climbing ladders.
- Reaching, including above eye level.
- Requires close vision, color vision, depth perception, and focus adjustment.
What We Can Offer You
- Dynamic, inclusive environment.
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off.
- Eight paid holidays.
- Continuous learning and leadership development.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program (including mental health counseling and legal/financial advice).