Volunteer Coordinator

About the Role

World Relief seeks a Volunteer Coordinator to help build a vibrant community engagement structure that positively impacts program participants, volunteers, and the community in Austin, TX. This position is ideal for someone who is agile, innovative, collaborative, and ready to hit the ground running. This is a hybrid role (days in office and 2 remote).

Key Responsibilities

• Ensure a strong and dynamic volunteer and intern base enabling the office to effectively support mission delivery, fundraising, and community outreach objectives.
• Establish a comprehensive volunteer engagement plan including formal recruitment, training, communication, and recognition.
• Coordinate the Good Neighbor Team program and individual volunteer opportunities.

Recruitment & Onboarding

• Develop and implement recruitment strategies for critical volunteer and intern opportunities.
• Represent World Relief at events and career fairs to promote volunteer opportunities.
• Maintain a consistent, efficient, and thorough application and screening process.
• Respond to volunteer inquiries in a timely, professional manner.

Training

• Ensure the provision of orientation and training to all groups, volunteers, and interns.
• Collaborate with all departments in the scheduling, development, supervision, coordination, and facilitation of volunteer and intern orientations and trainings.
• Develop and conduct refresher and leadership development training sessions for existing volunteers.

Placement

• Closely track database and manage volunteer assignments.
• Develop frequent targeted emails, phone calls, and unique methods of engagement within the existing volunteer base.
• Monitor the progress of each volunteer assignment, addressing any performance deficits.

Engagement & Retention

• Work closely with all departments to guide, identify, and support volunteer staffing needs.
• Coordinate volunteer communications, including monthly volunteer newsletters.
• Create and plan opportunities for meaningful volunteer recognition.
• Assess potential risks and liabilities of volunteer activities and behaviors.
• Ensure each volunteer is connected with a broader community of volunteers.
• Maximize use of World Relief’s e-learning platform “the Workshop” to develop learning pathways.
• Ensure follow-up communication with designated churches, organizations, schools, and volunteer groups.

Cross-Departmental Collaboration

• Collaborate with programs staff to create and support church and volunteer engagement opportunities.
• Attend joint departmental meetings to coordinate volunteer needs and share volunteer input.
• Ensure appropriate and timely communication between volunteers and World Relief.
• Strengthen the office-wide volunteer engagement philosophy and recruitment strategy.
• Manage Volunteer Program metrics by developing and maintaining program evaluation methods.
• Provide coaching and accountability to employees who interact with community partners, volunteers, and interns.
• Participate in national volunteer staff working groups.

Other Responsibilities

• Represent World Relief at community events or speaking engagements.
• Perform other tasks as assigned.

Requirements & Tech Stack

• Mature and personal Christian faith.
• Committed to the mission, vision, and values of World Relief.
• Desire to serve and empower the Church to impact vulnerable communities.
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document.
• Valid drivers license, access to reliable vehicle, and ability to pass MVR standards.
• Strong leadership skills.
• Strong written and verbal communication skills; familiarity with tailoring messaging to diverse stakeholder groups.
• Resourceful with the ability to solve problems in an efficient, calm manner.
• Ability to multi-task and manage multiple deadlines with a limited degree of supervision.
• Ability to work under pressure with flexibility in a virtual or in-person team setting.
• Knowledge of project management concepts, tools, and activities, requirements analysis and facilitation is helpful.
• Excellent interpersonal, collaborative, and communication skills.
• Demonstrated ability to establish positive working relationships at all levels of the organization.
• Able to perform well in spite of complex or ambiguous challenges.

Preferred Qualifications

• At least one year experience working in volunteer coordination or volunteer agency.
• Knowledge in or experience with Microsoft O365 suite.