Retail Associate

About the Role

The Retail Associate is responsible for ensuring customers have a positive shopping experience. The Associate will be expected to perform a range of functions in all areas of the store as business needs require.

Key Responsibilities

• Understands that safety is the number one priority and practices safe behaviors.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment.
• Corrects or reports any unsafe conditions or practices to Store Leadership.
• Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times.
• Recognizes fellow Associates using Company recognition programs.
• Assists Customers in any way necessary – is register-trained, assists Customers with merchandise, and answers Customer questions.
• Greets all Customers by making eye contact, smiling, and saying “hello” throughout the Store.
• Says “thank you” with every register transaction.
• Provides prompt and efficient responses to Customers.
• Responds to Customer Service calls immediately.
• Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies.
• Maintains a professional appearance and adheres to the Company’s dress code.
• Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean, and organized store.
• Expedites newly received merchandise receipts to the sales floor, merchandising all items per company best practice.
• Maintains merchandise/brand name familiarity within departments to assist Customers.
• Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position, and merchandise protection standards.
• Demonstrates integrity and honesty in all interactions.
• Safeguards confidential information, cash and credit card information, and merchandise.
• Follows all Mark-Out-of-Stock (MOS) policies.
• Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures.
• Maintains a high level of awareness and accuracy when handling bankable tenders.
• Demonstrates a sense of urgency to efficiently perform their role.
• Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.

Requirements & Tech Stack

• Basic mathematical calculations commonly used in retail environments.
• Ability to use all Store equipment, including PDTs, registers, and PC.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Qualifications

• Effectively communicate with Customers, Associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.

Physical Requirements

• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Associates who work Stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.