Retail Associate

About the Role

Ross Stores, Inc. is a leading off-price retail chain with over 2,200 stores, a strong track record of success and growth. The company focuses on bringing customers high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

Key Responsibilities

• Ensure customers have a positive shopping experience.
• Greet all customers in a courteous and friendly manner with eye contact and a smile.
• Treat fellow associates with respect.
• Follow all company best practice standards as outlined in all work centers.
• Maintain a clean work area at all times.
• Ensure proper merchandise presentation.
• Perform a range of functions in all areas of the store as business needs require.
• Understand and practice safe behaviors, maintaining a high level of awareness on the sales floor to create a safe and secure shopping environment.
• Maintain clutter-free, clear egress to emergency exits.
• Immediately correct or report any unsafe conditions or practices to Store Leadership.
• Be friendly and professional at all times.
• Recognize fellow associates using Company recognition programs.
• Assist customers by being register-trained, helping with merchandise, and answering questions politely and knowledgeably.
• Say "thank you" with every register transaction.
• Provide prompt and efficient responses to customers and respond to Customer Service calls immediately.
• Handle customer issues courteously and helpfully, calling Store Leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to maintain merchandise, customer, and Team areas.
• Maintain a professional appearance and adhere to the Company's dress code.
• Perform daily assigned sizing and recovery to ensure a neat, clean, and organized store.
• Expedite newly received merchandise to the sales floor with a sense of urgency, merchandising all items per company best practice and monthly presentation guidelines.
• Maintain merchandise/brand name familiarity within departments to assist customers.
• Understand the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• Demonstrate integrity and honesty in all interactions.
• Safeguard confidential information, cash, credit card information, and merchandise.
• Follow all Mark-Out-of-Stock (MOS) policies, including identification, processing, and notification of Store Leadership for approval of all disposals.
• Follow all policies and procedures concerning cash, check, charge card, and refund transactions, voids, and offline procedures.
• Maintain a high level of awareness and accuracy when handling bankable tenders.
• Demonstrate a sense of urgency to efficiently perform your role.
• Maximize productivity by executing all Store best practices and minimizing steps and touches in your work flow.

Requirements & Tech Stack

• **Effectively communicate with Customers, Associates, and Store Leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to use all Store equipment, including PDTs, registers, and PC as required.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Qualifications

• Physical Requirements:
• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• For Stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.

Note: Certain assignments may require other qualifications and skills.