Ocean Customer Experience Specialist

A.P. Moller - Maersk

About the Role

Customer Experience roles provide services to customers once they are onboarded in the Maersk environment. The administrative stream includes those who primarily support others by performing skilled technical, administrative, or operational tasks. At this level, colleagues work on tasks of limited scope and complexity, exercise independent judgment within defined boundaries and guidelines, and typically work under supervision. Colleagues have skills developed through job-related training and on-the-job experience within a specific job discipline. They possess knowledge of standardized work routines and methods, general facts, and information but may need to escalate non-routine problems to a more experienced colleague or supervisor. The role requires limited job and business knowledge at the time of hiring.

Key Responsibilities

• Customer channel management
• Case Management
• Customer onboarding and relationship management
• Contract and dispute management

Requirements & Tech Stack

No specific technologies or tools are listed in the provided text.

Qualifications

No specific educational qualifications are listed in the provided text.