Customer Support Executive

LMES Academy

About the Role

We are looking for a proactive and service-oriented Support Executive who are comfortable with English, Hindi and Telugu to join our growing team. In this role, you will be responsible for handling customer interactions across calls, chats, and emails, ensuring a seamless and positive experience for learners and parents. If you are passionate about customer service, problem-solving, and delivering high-quality support, we’d love to connect with you!

Key Responsibilities

• Handle inbound and outbound customer interactions via calls, chats, and emails
• Provide accurate information and timely resolution to customer queries and concerns
• Ensure high levels of customer satisfaction through professional communication
• Coordinate with internal teams (Operations, Academic, Finance, etc.) for issue resolution
• Maintain proper documentation of customer interactions and follow-ups in CRM tools
• Manage operational tasks to ensure smooth day-to-day processes
• Identify recurring issues and escalate them appropriately
• Follow defined processes, SLAs, and quality standards
• Contribute to improving customer experience and operational efficiency

Requirements & Tech Stack

• English, Tamil (Either Hindi/Telugu)
• Day Shift (Rotational Offs)

Qualifications

• 0–3 years of experience in Customer Support (Freshers can also apply)
• Strong verbal and written communication skills
• Service-oriented mindset with a focus on customer satisfaction
• Good problem-solving and multitasking abilities