Customer Support Executive

Job Title: Customer Support Executive

Company: Creditmantri Finserve

Location: Lower Ground Floor, Spencer Plaza Mall, Unit No: B2, No. 769, Phase-1, Anna Salai, Chennai, Tamil Nadu 600002

Employment Type: Full-Time

Key Responsibilities

• Tele Sales:
• Make outbound calls to prospective and existing customers.
• Explain products/services, offers, pricing, and benefits clearly.
• Understand customer requirements and recommend suitable products/services.
• Follow up with interested customers and convert leads into sales.
• Maintain daily call and sales records.
• Achieve assigned calling, lead conversion, and sales targets.
• Tele Collection:
• Contact customers regarding pending or overdue payments.
• Follow up professionally with customers and remind them about payment due dates.
• Understand customer concerns related to payments and provide appropriate assistance.
• Maintain accurate records of collection calls and payment commitments.
• Follow company policies and procedures while handling collection activities.
• Achieve assigned collection and follow-up targets.

Requirements & Tech Stack

• Excellent verbal communication skills.
• Good listening and interpersonal skills.
• Customer-focused and positive attitude.
• Ability to convince and negotiate with customers.
• Basic computer knowledge and familiarity with MS Office / CRM tools.
• Good follow-up and relationship-management skills.
• Ability to work with targets and deadlines.
• Ability to handle difficult customer conversations professionally.
• Tamil and English communication skills preferred; knowledge of additional local languages is an advantage.

Qualifications

• Minimum: 10th / 12th / Diploma / Any Degree.
• Freshers can apply.
• Previous experience in tele sales, telecalling, collections, customer support, or relationship management will be an advantage.

Key Performance Indicators (KPIs)

• Number of calls completed.
• Lead conversion and sales achieved.
• Collection/recovery achieved.
• Customer satisfaction.
• Follow-up effectiveness.
• Daily/monthly target achievement.

Preferred Candidate Profile

• Confident and energetic while speaking with customers.
• Comfortable making a high volume of calls.
• Target-oriented and self-motivated.
• Patient and professional when handling customer objections or complaints.
• Willing to learn and grow within the organization.

Compensation & Benefits

• Salary: 17,000 - 25,000 per month
• Incentives: Performance-based incentives up to 40,000.
• Other Benefits: PF / ESI.
• Training and career-growth opportunities available.