Any Graduate-Order Management

Job Title: Senior Process Executive - Order Management

Company: Infosys BPM

Location: Bangalore

About the Role

This role involves managing the full order lifecycle, ensuring customer satisfaction, and maintaining process compliance within an Order-to-Cash framework.

Key Responsibilities

• Manage the full order lifecycle, including order entry, modifications, holds management, and deal renewals.
• Address customer queries and concerns efficiently, ensuring a high degree of customer satisfaction.
• Proactively resolve issues to prevent escalations, maintaining seamless communication with customers and stakeholders.
• Ensure all transactions meet quality standards, with zero defects and adherence to policies.
• Ensure accurate and timely billing for orders, with strict attention to detail in the invoicing process.
• Engage with cross-functional teams to ensure smooth order processing and timely resolution of issues.
• Adhere to all internal processes, quality guidelines, and SLAs, ensuring no compliance gaps.
• Work with ERP and CRM systems (e.g., SAP, Oracle) along with MS Office applications to manage order and process documentation.
• Identify process gaps and suggest improvements for efficiency and better customer experience.
• Be adaptable to working across various shifts, ensuring 24/7 operational support.

Requirements & Tech Stack

• ERP/CRM tools
• MS Office applications (Excel, Word, PowerPoint)
• SAP
• Oracle

Qualifications

• Any Graduate/Postgraduate
• Minimum of 1 year in Order Management and Order-to-Cash processes in a BPM environment.
• Experience in international business settings.
• Excellent verbal and written communication skills.
• Strong problem-solving skills.
• A customer-first attitude with an ability to handle complex and sensitive queries professionally.
• Meticulous attention to detail.
• Flexibility working in various shifts, including night shifts.
• 100% work-from-office arrangement.
• A certificate in Supply Chain Management or related fields is a plus.

Walk-in Drive Information

• Dates: 27th & 28th Oct 2026
• Time: 09:30 AM till 12:30 PM
• Venue: Infosys Limited, Gate NO-1, No. 40/P-41/P, Electronic City Phase 2, Industrial Area, Konappana Agrahara, Bangalore 560100.
• Landmark: Sunik Industries

Documents to Carry

• 2 sets of updated CV (Hard Copy)
• Face Mask
• PAN Card or Passport / Aadhaar card for Identity proof (Mandatory for assessment)
• Graduation completion certificate and mark sheets for onboarding.
• Earphones or headphones for in-person interviews.

Important Notes

• Candidates need to register their application before attending the walk-in and mention their Candidate ID on top of the resume.
• Entry will not be allowed post 11:30 AM.
• Personal laptops are not allowed in the venue.
• A working cellphone with Microphone & Camera Access and a minimum upload/download speed of 2 MBPS is required for assessment.