Service Desk (L1 Support)

About the Role

Infosys BPM is hiring for Service Desk (L1 Support) roles.

Key Responsibilities

• Support Microsoft tools including Outlook, Windows, Teams, OneDrive.
• Provide Active Directory support.
• Offer Application Support.
• Utilize ServiceNow Ticketing Tool for issue resolution.
• Collaborate on network issues, including VPN, TCP/IP, and OSI models.

Requirements & Tech Stack

• Microsoft tools: Outlook, Windows, Teams, OneDrive
• Directory Services: Active Directory
• Ticketing System: ServiceNow
• Networking: VPN, TCP/IP, OSI models
• Communication Skills: Excellent written & verbal English

Qualifications

• Any Full-time Graduate
• No backlogs
• Must have degree certificate
• Ability to handle 24x7 rotational shifts.

Walk-in Details

• Date: 22nd October 2026 (Thursday)
• Time: 10:00 AM - 01:00 PM
• Venue: Infosys BPM Limited, Ascendas International Tech Park SEZ, PH-III, Plot No.18, International Tech Park, Rajiv Gandhi Info Park, MIDC, Phase III, Hinjewadi, Pune-411057.

Registration Process

• A Candidate ID and SHL Test (AMCAT ID) are mandatory to attend the interview.
• Candidate ID Registration:
• Visit: https://career.infosys.com/joblist
• Click on "Register" and provide required details.
• Your Candidate ID (100XXXXXXXX) will be generated and shared via email.
• SHL Test (AMCAT ID) Registration:
• Visit: https://amcatglobal.aspiringminds.com/?data=JTdCJTIybG9naW4lMjIlM0ElN0IlMjJsYW5ndWFnZSUyMiUzQSUyMmVuLVVTJTIyJTJDJTIycGFydG5lcklkJTIyJTNBJTIyNDE4MjQlMjIlMkMlMjJhdXRoa2V5JTIyJTNBJTIyWm1abFpUazFPV1JsTnpJeU1HVTFObU5qWWpRNU5HWTFOVEU1Wm1JeE16TSUzRCUyMiUyQyUyMmlzTVVMJTIyJTNBdHJ1ZSUyQyUyMnVzZXJuYW1lJTIyJTNBJTIydXNlcm5hbWVfWkdJMTdqY0VINDBKQ2ZFaDMlMjIlMkMlMjJwYXNzd29yZCUyMiUzQSUyMnBhc3N3b3JkJTIyJTJDJTIyaXNBdXRvbG9naW4lMjIlM0ExJTJDJTIyZGlzYWJsZUF1dGglMjIlM0FmYWxzZSUyQyUyMnJldHVyblVybCUyMiUzQSUyMiUyMiU3RCUyQyUyMnJlZ2lvbiUyMiUzQSUyMlVTJTIyJTdE
• Click on "Start New Test" and follow instructions. Select Customer Service when prompted for a unit.
• Make a note of your AMCAT ID (15 Digit).

Notes

• Fill all mandatory fields marked with a star.
• The interview is a Walk-in event.
• Attempt all questions in the SHL Assessment; there is no negative marking.
• Choose a quiet environment for the proctored assessment.
• Use a headset or headphones for clear communication.
• Cleared assessment candidates will proceed to the Operations round.
• Do not switch screens during the assessment; any malpractice will lead to disqualification.
• Submit the assessment and note your AMCAT ID.