BPM is Hiring For Service Desk

Role: Technical Process Executive - Service Desk

Key Responsibilities

• Provide support to global clients via calls and email.
• Troubleshoot technical issues including:
• VPN
• Drivers
• O365
• Active Directory
• Operating systems
• Basic networking
• Microsoft Office and other productivity tools.
• Work on ticketing tools.
• Analyze issues and provide timely, effective resolutions.
• Ensure a high level of customer satisfaction in all interactions.

Requirements & Tech Stack

• Full-Time Graduate (15 years of formal education - Must have degree certificates and Marksheets).
• Familiarity with VPN, Drivers, O365, Active Directory, Operating Systems, Basic Networking, and Microsoft Office.
• Experience with ticketing tools.

Work Model & Shift

• Full-Time
• 100% Work from Office
• 24x7 Shift Rotation

Walk-In Details

• Date: 22nd October 2026 (Thursday)
• Time: 10:00 AM - 01:00 PM
• Venue: Infosys BPM Limited, Ascendas International Tech Park SEZ, PH-III, Plot No.18, International Tech Park, Rajiv Gandhi Info Park, MIDC, Phase III, Hinjewadi, Pune-411057

Registration Process

• Candidate ID and SHL Test (AMCAT ID) are mandatory.
• Candidate ID Registration:
• Visit: https://career.infosys.com/joblist
• Click "Register", provide details, and submit.
• Your Candidate ID (100XXXXXXXX) will be generated and emailed.
• SHL Test (AMCAT ID) Registration:
• This assessment evaluates basic analytics, English comprehension, and email writing.
• Visit: https://amcatglobal.aspiringminds.com/?data=JTdCJTIybG9naW4lMjIlM0ElN0IlMjJsYW5ndWFnZSUyMiUzQSUyMmVuLVVTJTIyJTJDJTIycGFydG5lcklkJTIyJTNBJTIyNDE4MjQlMjIlMkMlMjJhdXRoa2V5JTIyJTNBJTIyWm1abFpUazFPV1JsTnpJeU1HVTFObU5qWWpRNU5HWTFOVEU1Wm1JeE16TSUzRCUyMiUyQyUyMm<bos>NVMJTIyJTNBdHJ1ZSUyQyUyMnVzZXJuYW1lJTIyJTNBJTIydXNlcm5hbWVfWkdJMTdqY0VINDBKQ2ZFaDMlMjIlMkMlMjJwYXNzd29yZCUyMiUzQSUyMnBhc3N3b3JkJTIyJTJDJTIyaXNBdXRvbG9naW4lMjIlM0ExJTJDJTIyZGlzYWJsZUF1dGglMjIlM0FmYWxzZSUyQyUyMnJldHVyblVybCUyMiUzQSUyMiUyMiU3RCUyQyUyMnJlZ2lvbiUyMiUzQSUyMlVTJTIyJTdE
• Click "Start New Test" and follow instructions.
• Select "Customer Service" when prompted for a unit.
• Note your AMCAT ID (15 Digit) after completion.

Assessment Notes

• Attempt all questions; no negative marking.
• Ensure a quiet environment for the proctored assessment.
• Use a headset or headphones for clear communication.
• Failure to follow proctoring guidelines (e.g., multiple faces, absence of face, screen switching, malpractice) will result in disqualification.
• Cleared candidates will proceed to the Operations round.