telecaller

About the Role

Full-time, on-site telecaller position based in West Delhi.

Key Responsibilities

• Make outbound calls to existing and potential clients.
• Receive inbound calls from clients.
• Share information about transportation and logistics services.
• Respond to queries regarding freight options, pricing, and shipment status.
• Maintain call records.
• Update customer details in internal systems.
• Coordinate with operations and dispatch teams to ensure accurate information is provided to clients.
• Follow up on leads.
• Confirm booking details.
• Address basic service-related concerns.
• Support customer satisfaction through clear and courteous communication.
• Assist with basic administrative tasks related to bookings and customer follow-up.

Requirements & Tech Stack

• Strong communication and interpersonal skills, including clear spoken English and Hindi, active listening, and professional phone etiquette.
• Customer service capabilities such as handling inquiries, resolving minor issues, and maintaining a courteous, solution-focused approach.
• Basic computer proficiency, including using call logs, spreadsheets, and CRM or booking systems to record and track customer interactions.
• Organizational skills for managing call lists, scheduling follow-ups, and keeping accurate, up-to-date records of customer conversations.
• Ability to work in a fast-paced logistics environment, collaborate with operations teams, and adapt to changing priorities and schedules.

Qualifications

• Prior experience in telecalling, customer support, or sales is preferred.
• Experience in transport or logistics is an added advantage.
• Minimum educational qualification of high school diploma or equivalent.
• Higher education in business, commerce, or related fields is beneficial.