Laundry Associate

Key Responsibilities

• Oversee the implementation of laundry standards and procedures.
• Recommend changes to laundry standards and training needs on an ongoing basis.
• Maintain a current and thorough knowledge of all laundry systems.
• Open and close the shift and ensure effective shift handover.
• Manage the distribution and collection of keys.
• Manage all incoming and outgoing calls to the Laundry Department.
• Solve employee grievances.
• Direct task allocations and make changes according to volume and peak periods.
• Perform quality inspections.
• Prioritize VIP or difficult guests.
• Liaise with Housekeeping for guest and hotel requirements.
• Ensure laundry valet is processed and delivered in a timely manner.
• Coordinate special projects (e.g., equipment routine service, stock inventories).
• Manage all special requests made by guests.
• Ensure consistency within the department.
• Ensure complete knowledge of room types, layouts, facilities, and their locations.
• Supervise laundry storage areas.
• Maintain adequate stock levels.
• Complete stock takes as required.
• Conduct shift briefings to ensure hotel activities and operational requirements are known.
• Ensure proper deployment of manpower in respective areas.
• Plan production schedule.
• Ensure timely procurement of materials.