Customer Support Associate

VR HR Solutions

About the Role

VR HR Solutions is hiring a Customer Support Associate to support business customers and help deliver dependable, professional service experiences. This opportunity is suited to candidates who communicate clearly, enjoy assisting people, and can work with focus in a target-driven environment.

Key Responsibilities

• Answer customer calls and understand questions, requests, and concerns.
• Resolve customer issues accurately, courteously, and within expected timelines.
• Maintain clear and complete customer records and update information carefully.
• Meet agreed quality, productivity, attendance, and service-level expectations.
• Identify recurring customer concerns and share useful observations with the relevant team.
• Work independently while maintaining a friendly, customer-first approach in every interaction.

Requirements & Tech Stack

• High school diploma or equivalent qualification; higher education is welcome.
• Strong spoken English and effective listening skills.
• 0–2 years of experience in customer support, contact centres, or a related service environment; freshers may apply.
• Ability to understand customer concerns, solve problems, and communicate information clearly.
• Basic familiarity with Windows computers and accurate data handling.
• Good time management, professionalism, patience, and willingness to learn.

Location: Chennai

Type: Full-time

Compensation: ₹2.9 LPA to ₹3.5 LPA, based on experience.