Associate, Operations
WNS
Mumbai Metropolitan Region0–2 yrs1h agovia LinkedIn
About the Role
Associate - Operations at WNS, part of Capgemini, a leader in intelligent operations and transformation.
Key Responsibilities
- Meet Productivity, Quality targets and all other SLAs effectively.
- Plan, direct, supervise, and evaluate work flow.
- Coordinate work activities to achieve expected volume.
- Coordinate with clients for queries and cascading of customer updates.
- Timely response to all customer emails and all internal emails/reporting requirements.
- Partner with team members to build skills, providing coaching, mentoring, and personalized development plans.
Qualifications
- Graduate