HOSPITALADMINISTRATION

About the Role

Metro Mind Hospital is dedicated to providing quality mental healthcare in a professional, compassionate, and patient-friendly environment. We aim to ensure that every patient and visitor receives a welcoming, respectful, and comfortable experience throughout their interaction with the hospital.

We are looking for a well-presented, empathetic, and service-oriented Guest Relations Executive to manage patient and visitor interactions, enhance the overall hospital experience, and ensure smooth coordination between patients, attendants, doctors, and hospital departments. The ideal candidate should have excellent communication skills, a positive attitude, strong interpersonal abilities, and the capacity to handle sensitive situations with professionalism and discretion.

Key Responsibilities

• Welcome and assist patients, visitors, and attendants in a courteous and professional manner.
• Guide patients through registration, appointments, consultations, and other hospital procedures.
• Coordinate with reception, doctors, nursing staff, and other departments to ensure smooth patient flow.
• Handle patient and visitor queries, concerns, and complaints professionally.
• Maintain a calm, comfortable, and welcoming environment in the hospital.
• Follow up on patient feedback and coordinate with the relevant departments to improve service quality.
• Assist with appointment scheduling and provide accurate information about hospital services.
• Ensure patient confidentiality, privacy, dignity, and respectful communication at all times.
• Support patient experience initiatives and hospitality-related activities.
• Maintain appropriate records of guest feedback, complaints, and service requests.
• Handle difficult situations with patience, empathy, and effective problem-solving skills.

Requirements & Tech Stack

• Communication and active listening
• Empathy and emotional intelligence
• Problem-solving and decision-making
• Conflict resolution and complaint handling
• Multitasking and time management
• Team coordination and interpersonal skills
• Professional etiquette and hospitality
• Confidentiality and attention to detail
• Professional grooming and a pleasant personality
• Patient-centred approach
• Able to communicate sensitively with individuals experiencing emotional distress.
• Capable of managing multiple responsibilities in a busy hospital environment.
• Committed to maintaining professional boundaries and patient confidentiality.
• Focused on delivering a positive and reassuring patient experience.
• Fluency in Malayalam and English is preferred.

Qualifications

• Any degree; candidates with backgrounds in Hospitality, Hotel Management, Business Administration, Psychology, or Healthcare Administration are preferred.
• Experience in customer service, hospitality, front office, or healthcare will be an added advantage.
• Excellent verbal and written communication skills.
• Strong interpersonal skills.

Salary and Benefits

• Salary: Based on qualifications, experience, and interview performance.
• Professional training and development opportunities.
• Opportunity to contribute to patient experience and hospital service excellence.