Customer Support Executive
HealthPlix
Bengaluru, Karnataka, India0–2 yrs1h agovia LinkedIn
About the Role
You will be the voice of HealthPlix for doctors and their clinic staff. You’ll help them use the product with confidence, solve their problems quickly and kindly, and pass their feedback on to our product and tech teams.
Key Responsibilities
- Resolve doctors’ queries over call and chat, in the language they are most comfortable with
- Guide clinics through onboarding and everyday product use
- Log, track and follow up on every issue until it is resolved
- Escalate technical issues to the right team with clear details
- Share recurring doctor feedback with the product team
Requirements & Tech Stack
- Fluent spoken and written English, Hindi and Tamil
- Clear, patient communication and a calm manner with busy professionals
- Comfortable with computers and quick to learn new software
Qualifications
- Graduate in any stream
- 0–2 years in customer support, or freshers with strong communication
- Experience in a healthcare, SaaS or tech support role
- Familiarity with CRM or ticketing tools