Customer Support Executive

Shell Consultancy

About the Role

Shell Consultancy is seeking motivated Customer Support Executives to join its growing customer service team. This role offers an opportunity for freshers to begin their careers in a professional, customer-focused environment with structured guidance and practical exposure.

Key Responsibilities

• Respond to customer queries through appropriate communication channels with patience, clarity, and professionalism.
• Understand customer concerns, provide accurate information, and resolve issues within defined service standards.
• Record interactions, update customer information, and maintain clear documentation in internal systems.
• Escalate complex or unresolved matters to the relevant team while ensuring timely follow-up.
• Work collaboratively with colleagues to support service quality and customer satisfaction goals.

Requirements

• Open to freshers and candidates beginning their careers in customer support or client servicing.
• Strong verbal and written communication skills in English; additional language abilities are an advantage.
• Active listening, empathy, a customer-first mindset, and the ability to remain composed under pressure.
• Basic computer literacy and willingness to learn support tools and processes.
• Ability to work full-time from the assigned office location and follow organizational procedures.

This is a full-time, in-office opportunity.

Annual compensation range: ₹2.5–4 LPA.

Successful candidates will receive role-specific training and ongoing support.