Customer Support Associate

Photios AI

About the Role

This is a full-time, on-site Customer Support Associate role based in Gurgaon. The Customer Support Associate will handle incoming customer and client inquiries, provide timely resolutions, and ensure a positive experience with Photios AI’s products and services.

Key Responsibilities

• Respond to support tickets and calls.
• Troubleshoot basic product and account issues.
• Escalate complex cases to the appropriate teams.
• Document customer interactions.
• Gather feedback and share insights with product and operations teams.
• Assist in onboarding new retail clients.
• Guide users through features.
• Support training efforts to help front-line retail teams get the most value from Photios AI.

Requirements & Tech Stack

• Customer Support, Customer Service, and Customer Experience skills.
• Ability to handle inquiries professionally and empathetically.
• Experience assisting in Training activities (e.g., guiding users through product features, explaining best practices).
• Clear and effective verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Comfort working on-site in a fast-paced environment in Gurgaon.
• Attention to detail and a focus on service quality.
• Ability to use support tools and basic CRM or ticketing systems.
• Proficiency with common office and collaboration software.

Qualifications

• Prior experience in customer-facing roles in SaaS, technology, or retail sectors is preferred.
• Relevant education or equivalent practical experience in customer support, business, or related fields.